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Frequently Asked Questions
Our offering
From bespoke one of a kind suits using the best luxury fabrics in the world, to finely crafted ready to wear shirts, from local artisan crafted watches, premium skin products to whiskey tastings, RJB provides a full range of apparel, gifts and events to satisfy every need and well dressed occasion.
The bespoke service is a completely hand crafted and tailored one of a kind suit, including the pattern and design, while a made to measure suit uses an existing machine cut pattern adjusted to perfectly fit the client.
You can walk in and buy an elegant ready to wear suit from our range starting at $795.
For a made to measure our pricing starts at $1,595 with a stock range of cloths, while our true bespoke garments start at $3,500.
Depending on your selection our products are made in New Zealand and internationally. RJB Design try to source as much product from New Zealand as possible from the raw materials to innovative products.
RJB Design carries the complete Dormeuil fabric collection as well being the exclusive stockist of many of Dormeuil limited addition cloths. We also carry Abraham Moon & Sons, Reda, Holland and Sherry and English Velvets.
Yes, we can adjust ready to wear suits to fit the client's needs.
Situated in the iconic Levy Building at 20 Customs St East in the heart of chic Britomart, RJB Design is an Auckland CBD institution.
Order
All domestic deliveries will be delivered within 1-3 days, provided the item is in stock.
All orders will be made by Courier Post and require a signature. Please ensure delivery is to a business or that someone will be home to sign for the parcel.
Should you request no signature delivery RJB Design and Courier Post accept NO responsibility for loss or damage of the parcel and its contents.
Saturday deliveries may be possible but are not guaranteed. Please note Rural deliveries may take an additional 1-2 working days.
- Order over $150 within the Auckland CBD are free. Order less than $150 with Auckland CBD are $8
- Standard North Island shipping $8 Rural $12
- Standard South Island shipping $15 Rural $18
- Shipping to Australia quote required approximate delivery 7-10 days
- Shipping to rest of the World quote required approximate delivery 7-14 days
Please note for international shipping the destination Country may charge DUTY, GST/VAT and or Handling. Charges that may occur when entering a country not be covered by RJB Design and are your responsibility. For overseas purchases the actual price that you are charged on your credit card or debit card will depend on exchange rate and charges or fees that your bank may apply.
We endeavour to have product on our website available however if a product is sold out or has a longer wait time we will contact you regarding your order.
You can cancel an order if your parcel has not yet been shipped. Please contact us via email info@rjbdesign.co.nz or by calling +64 9 309 1932.
A cancellation cannot be made once an order has been shipped. However feel free to contact us if you have any concerns. See also our returns policy.
You may return an item to us for a full refund within 14 days of purchase. *Some exclusions apply.
Provided the item is in original packaging with labels attached and item or garment not used we will exchange or refund if required. Item must be in re-sellable condition, including all original packaging.
You can call into the store for an exchange or refund or to discuss if you have any questions.
Please return your item in the original courier packaging or suitable packaging. We suggest a returned courier with a track and trace to insure that the item is returned. Returning goods remain your property until RJB Design signs for the parcel, freight cost will not be refunded.
We will contact you for your Credit card details for a refund. A refund or exchange will be completed within in 10 days of receiving your return. Should you require an exchange we will ship your new item for free. (Note one free re-ship per online purchase)
*Exclusions to Refund and exchanges are as follows. Please accept our apologies but we cannot refund or exchange the following items, so please choose carefully.
- Underwear
- swimwear
- Items that have been altered
- Any packaged item that has been opened such as men’s grooming products or fragrances and candles.
Should you return be received not in original condition we reserve the right to decline your refund or exchange.